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The President is Pro-Customer Service – What This Tells Us
In the article Obama Calls for ‘Customer Service’ Improvements in Federal Agencies, it’s noted how the President signed an Executive Order “mandating that each agency consult with OMB to develop a plan...
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Why the President Wanted to Mystery Shop
You may have read the articles that came out recently that addressed the Federal Government’s plans to call different physician practices as a prospective patient. These callers would not have asked...
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Check Out These Customer Service Plans from the US Government
If you go to http://customerservice.performance.gov/, you’ll see on the “Official Website of the U.S. Government,” the result of an Executive Order that the President put into play in April 2011. The...
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